Introduction

ReservationSupport.us (the “Website”) is committed to ensuring customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued for bookings made through our Website.

Refund Eligibility

Refunds are subject to the terms and conditions of the cruise line with which you have booked. Generally, the following conditions apply:

• Refunds may be available for cancellations made within a specified time frame prior to the departure date.
• Certain promotional fares may be non-refundable.

Cancellation by Customer

• To request a refund, you must contact our customer support team at support@reservationsupport.us.
• Refund requests must be made in writing and include your booking details and reason for cancellation.
• Cancellation fees may apply as per the cruise line’s policy.

Cancellation by Cruise Line

• If the cruise line cancels the cruise, you will be entitled to a full refund or an alternative cruise option, subject to the cruise line’s policy.
• We will assist you in processing your refund as quickly as possible.

Non-Refundable Charges

• Certain charges, such as processing fees and third-party service fees, may be non-refundable.
• Travel insurance, if purchased, is typically non-refundable.

Refund Processing

• Refunds will be processed using the original method of payment.
• Please allow up to 14 business days for the refund to appear in your account, depending on your bank or credit card provider.

Changes and Modifications

• Any changes or modifications to your booking may affect your refund eligibility. Please review the cruise line’s policy for details.

Contact Us

If you have any questions about our Refund Policy, please contact us at info@reservationsupport.us.